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UMAX in the news

Dakota Electric chooses UMAX Published on Monday, 27 April 2015
ATLANTA, April 27, 2015 – Dakota Electric Association, the second-largest electric cooperative in Minnesota, has selected Itineris’ UMAX customer information system (CIS) for utilities to replace its aging CIS technology—used to manage their customer service and billing activities. Dakota Electric is modernizing this critical information system with the goals of enhancing customer service to its 110,000 member-customers and increasing operational performance and efficiency by removing the ...
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City of Baltimore selects Itineris’ UMAX CIS solution for water billing and customer care Published on Friday, 14 November 2014
ATLANTA, Oct. 31, 2014 – The City of Baltimore Department of Public Works has signed an $8.4 million (USD) contract with Itineris North America to replace the City’s legacy customer information system (CIS) with Itineris’ UMAX® CIS solution and then provide 10 years of support.The contract comes after a formal bidding process that resulted in Itineris being selected as vendor-of-choice by the City’s project committee. The City announced the new partnership in a press conference on Wednesday, ...
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U.S. Gas - Electric partners with Itineris Published on Wednesday, 07 May 2014
To prepare information systems for future growth Itineris and U.S. Gas & Electric (USG&E) are announcing a strategic relationship to help prepare the energy retailer’s information systems for its aggressive growth objectives in the years ahead. In the last three years, USG&E has achieved a revenue growth rate of 74 percent, including expansion into new wholesale and retail energy markets throughout the U.S. Such notable performance has earned the company a list of recognitions ...
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Aim high. Aim Itineris. A growing company looking for talent Published on Friday, 14 February 2014
After welcoming GIMV as a new shareholder in November 2013, Itineris is now looking to welcome 45 additional talented starters & experts to sustain its international expansion & accelerate its growth ambitions. Therefore Itineris will widen its awareness through an ATL radio campaign, launch a new jobsite and increase its presence through various initiatives. Itineris’ ambitious growth plan began in 2011 so the company could support its future expansion in the international ...
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Gimv leads capital round to fuel further international expansion of UMAX Published on Friday, 08 November 2013
Gimv and the Gimv managed Gimv Arkiv Tech Fund II together invest EUR 6.5 million in the Belgian software solution company Itineris. Along with Gimv, CEO and founder Edgard Vermeersch and existing investor, the Flemish investment company PMV, contribute an additional EUR 1 million each in a total financing round of EUR 8.5 million. The proceeds will be used to support the company’s international expansion strategy, primarily in the North American market. Founded in 2003 by Edgard Vermeersch, ...
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Gartner positioned UMAX in MQ 2013 Published on Monday, 16 September 2013
We’re happy to announce that in the 2013 edition of the Gartner Magic Quadrant for utilities CIS, Itineris was positioned, among the other 11 software providers, for its UMAX™ business solution. The Gartner Magic Quadrant for utilities CIS is a guide for buyers (utilities) looking for Customer Information Systems (CIS) in the energy market. Criteria for evaluation, used by Gartner, include product and service breadth, view on the future, execution/delivery, responsiveness, track record, ...
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De Watergroep extends UMAX Published on Wednesday, 11 September 2013
De Watergroep firmly commits to the Microsoft Dynamics AX technology and UMAX 29/08/2013 – Deurle (Ghent), Belgium. Itineris is proud to announce that ‘De Watergroep’ has awarded the contract for the implementation of the Neptunus project to Itineris and its joint partners Delaware Consulting & Steria. Starting in October 2013, Itineris will act as prime contractor and support together with its partner companies De Watergroep in the extension of the current customer information system ...
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Simultaneous go-live of 4 clients Published on Friday, 23 August 2013
Upstream! How Itineris realized a simultaneous go-live of 4 UMAX clients in the Netherlands On August 1, at midnight, the Netherlands officially switched to the new Dutch market model (also known as Upstream!) changing the dynamics of the utility space completely and preparing the Netherlands for the future. At the same time, Itineris succeeded in the simultaneous go-live of 4 Dutch UMAX™ clients; all of them compliant with this new market model. This marked a major milestone and unique ...
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UMAX & Dutch energy market ready for Upstream! Published on Monday, 22 July 2013
The UMAX product & project teams are ready to deliver the required software packages & updates related to the new Dutch market model for utilities: Upstream! During the coming weeks and days, theteams will be fine-tuning the last details with regards to the UMAX business solution to successfully deliver the software at clients active in the Dutch utility space. Follow us on a day-to-day basis Follow us on a day-to-day basisthrough the following channels to get an overview of ...
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UMAX ready & localized for Czech market Published on Monday, 10 June 2013
A unique solution for utility companies using new WEBCOM services On 30 May 2013, WEBCOM a.s. introduced the first Czech version of the UMAX™ solution. The UMAX™ solution is an innovative, flexible and modern ERP solution, specially designed for utility companies active in the energy or water industry, which allows companies to better control and integrate business processes, to optimise operating margins and to have a detailed view of the customer and the services provided to the different ...
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Managing through customer lifetime value Published on Thursday, 02 May 2013
Maximize customer contribution margin and reduce costs Deregulation of the industry has brought competition amongst utilities and has given freedom of choice to retail and business customers. B2B and B2C clients have become more articulate in expressing their demands and expect their supplier to be flexible in meeting their ever-changing needs. Utilities are also confronted with an ever-changing external environment. They must positively respond to emerging trends and are required to ...
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Preferred Microsoft Partner Published on Tuesday, 30 April 2013
Itineris – the company behind the UMAX™ solution - and Tyler Technologies announced on April 30th a formal partnership that will enable them to offer public sector utilities - in the USA - an integrated customer information system (CIS) and enterprise resource planning solution (ERP) that is built on the Microsoft Dynamics AX 2012 platform. Together, Itineris and Tyler Technologies are able to leverage their respective areas of expertise to provide public sector utilities with a superior ...
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Contract with GDF SUEZ in NL Published on Thursday, 18 April 2013
Itineris signed a contract with GDF SUEZ Energie Nederland for the delivery of the UMAX™ business solution for utilities. The UMAX™ solution will support GDF SUEZ in the Netherlands in the management of its B2C and B2B customer portfolios. 18th of April 2013 Deurle (BE) - Itineris, the company behind the UMAX™ utility business solution, is proud to announce that it has signed a contract for the delivery of the UMAX™ business solution for utilities at GDF SUEZ in the Netherlands. With the ...
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UMAX project manager wins award Published on Thursday, 07 February 2013
Karen De Smet, UMAX project manager at Itineris, was elected and awarded ‘Young ICT Lady of the year’ during the ‘She goes ICT’ competition organized by Datanews. From the start of the election Karen competed with 27 talented and ambitious candidates and in the finals she contended with Katty Verresen from RealDolmen and Mercedes Diaz from Accenture. After being grilled by the jury, she took home the title of ‘Young ICT lady of the year’ during the award ceremony on the 7th of February 2013 in ...
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E.ON live with UMAX Published on Wednesday, 06 February 2013
On December 1 – 2012, thebusines to businesssegment of E.ONin the Netherlands went live with the UMAX solution for utility suppliers. This go-live was the first step in the implementation of an overall project called bE.One at E.ON (NL), whereby all B2B clients are serviced through one integrated business solution - in this case UMAX - which at the same time is fullyready to complywith the new Dutch market model (SOWII/Upstream!), applicable from April 1st 2013 onwards. Besides the need to ...
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Revenue & margin forecasting Published on Wednesday, 06 February 2013
It is almost a tradition and although it is quite impossible to predict annual revenues or margins precisely… every year, financial analysts, executives and managers at utilities are asked to model, project and report - as correctly as possible - their best revenue or margin estimates to higher management. Making such predictions is hard due to market dynamics, impact of fluctuating energy prices, effects of management decisions, the influence of world politics and - economy cannot be ...
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AWW's customer testimonial Published on Tuesday, 05 February 2013
Werner Dierckx, IT-Manager at AWW (Antwerp water company), testifies in this video that AWW choose Microsoft Dynamics AX because of its flexibilty and low cost of ownership. Watch this customer testimonial on YouTube.
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Eneco's customer testimonial Published on Tuesday, 05 February 2013
Christophe Degrez, Managing Director at Eneco Belgium, explains in this new video testimonial that UMAX is thé EPR solution for Eneco, because it garantees the agility, the flexibility and the quick time to market they need. Watch this customer testimonial on YouTube.
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Itineris awarded "Most Promising Company 2012" in Belgium Published on Tuesday, 23 October 2012
Brussels/Deurle, 23 October 2012 – Itineris - the company behind the UMAX utility solution, is happy to announce that it was elected and has been awarded “Most Promising Company 2012” by Ernst & Young and received the award, yesterday evening, from Flemish Minister-President Kris Peeters. The award from the Flemish government for the most promising company has now been handed out seven times. It is the Flemish government’s way of rewarding a business that has clearly proven itself ...
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Moving forward in the North American public utility space Published on Monday, 22 October 2012
Atlanta (GA) - Itineris - NA: As part of the modernization efforts in the public sector utility organizations across North America and with the goal of improving business processes,the Microsoft Dynamics AX 2012 platform was chosen as a built-for-government solution to increase productivity and decrease operational costs. This decision is one of many to show that UMAX, Itineris’ out-of-the-box utility, CIS and ERP solution, is an excellent choice for the (integrated) municipal and public ...
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A Turkish partner for UMAX Published on Wednesday, 10 October 2012
Birlesik Uzmanlar partners with Itineris to offer UMAX business solution to Turkish utilities Itineris – as vendor of UMAX™ - is proud to announce that during Metering, Billing & CRM 2012, Amsterdam, it has signed a Partner Agreement with Birlesik Uzmanlar IT Services from Istanbul, Turkey, for the sale and implementation of the Microsoft Dynamics AX® certified vertical business solution UMAX™ for utilities. Both companies are thrilled to offer this unique and innovative ERP/CIS solution ...
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Flemish water board chooses to extend its contract for 5 years! Published on Tuesday, 09 October 2012
Now that Metering Billing/CRM 2012 is taking place in Amsterdam, Itineris is pleased to announce that the Flemish Water Board (Vlaamse Maatschappij voor Watervoorziening or VMW) has chosen to extend its contract with the software- and IT-consultinggroup for another 5 years. This means that VMW will continue to use Itineris’ UMAX solution for its customer management system as well as the corresponding Itineris IT services (infrastructure management, support of critical business processes, ...
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Discover the latest news on UMAX Published on Monday, 06 August 2012
UMAX newsletter - August 2012 Dear reader, I'm delighted and proud to present you the newest edition of the UMAX newsletter. This newsletter is fully dedicated to our unique utility solution, built on and certified for Microsoft Dynamics AX. Through this newsletter we want to inform you on a regular basis on new functionalities, product highlights, key achievements, events and much more, linked to our solution. In this edition, you will discover all about our successful go live at E.ON ...
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DNWB running on the power of UMAX Published on Friday, 13 July 2012
Successful go live of UMAX at Delta Distribution Company in The Netherlands Delta Distribution Network Company (DNWB) was successfully upgraded from Microsoft Dynamics AX 2009 to AX 2012 and UMAX. The implementation of UMAX at DNWB is part of a larger strategic program, called Maxima. This program focuses on operational excellence, effectiveness, efficiency, quality and getting ready for the future. On top of these objectives, DNWB needs to comply with new market model (such as C-AR) ...
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Discover UMAX in Amsterdam! Published on Wednesday, 06 June 2012
Save the date and visit the UMAX booth! UMAX is proud to be sponsor of the 14th edition of the Metering Billing CRM - Europe 2012 fair. Visit our UMAX booth from October 9 till October 11 - 2012 at the Amsterdam RAI Convention Center. Get to know everything about the power of the UMAX business solution for utilities, during this 3 day event. Discover how energy suppliers, grid operators and regulated utilities as well as water companies can benefit from: an integrated CRM, billing, ...
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UMAX a vital CIS solution for utilities Published on Wednesday, 11 April 2012
Could Microsoft be aiming to challenge for a slice of the utility CIS pie? Well, sort of. Customer information systems (CIS) are vital to utility operations, but for many utilities they are antiquated – especially when it comes to meeting the data and integration needs for the utility of the future. We at Chartwell interviewed 31 utilities last year about the status of their CIS, if they had a new one or planned to implement one soon. Sixteen of those 31 utilities – 52% – told us their current ...
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UMAX Certified for MS Dynamics AX Published on Sunday, 01 April 2012
UMAX – maximum performance for utilities - has successfully passed the Certified for Microsoft Dynamics program. This program is Microsoft Corp.’s highest standard for partner-developed software. This certification represents a significant step in elevating the standard for partner-developed software solutions for industry-specific business applications. Solutions with a successful software test have demonstrated development quality and compatibility with the Microsoft Dynamics product. ...
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UMAX expanding on North America Published on Thursday, 01 March 2012
Through the acquisition of Crimson Oak Consulting by Belgium-based Itineris, UMAX will be expanding its presence on the North American utility market. Crimson Oak Consulting will service the US and Canadian utility markets under its new company name and logo: Itineris. In addition to its current activities, Crimson Oak will act as a distributor for the UMAX solution and offer solution implementation & management services for the North American utility market, both directly and indirectly ...
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E.ON chooses UMAX for its international subsidiaries Published on Monday, 31 October 2011
E.ON A.G. - one of the world’s largest power and gas groups - and E.ON IT GmbH recently decided to select UMAX and Microsoft Dynamics AX2012 as a core business solution and alternative to SAP-ISU for E.ON’s business activities outside the German home market. One of the first realisations of this decision is the implementation of UMAX at E.ON’s Dutch subsidiary to support its B2B activities. Read more in this article (PDF)
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