Collecting for Integrated utilities
The quicker invoices are sent out, the sooner they are paid. That’s why the invoicing and collection processes in UMAX have been optimised for efficiency and effectiveness. UMAX uses various collection methods, including payment transfers, direct debit and e-payment. The software also manages communication with your bank.
UMAX comes equipped with efficient algorithms for matching payments. These algorithms make use of structured payment reference, invoice reference, customer number, bank account number and paid amount.
The second tier of the cash collection process encompasses the deployment of dunning techniques until all outstanding invoices and interests are settled in full. These techniques range from credit management to payment plans and external debt recovery.
UMAX allows for a segmented approach to defaulters, based on criteria such as amount due, default interest rates, low versus normal or high risk, residential versus business use, etc. The software lets you select appropriate communication channels (e.g. phone calls, text messages, emails, letters, etc.) and helps you schedule dunning notifications, calls, and even personal visits.
Acquiring new retail & B2B customers
Support all sales stages
Serve & Manage
Respond to customer requests
Forecast, simulate & invoice consumptions
Manage payments & amounts due
Link connections & network
Manage the network
Service the network