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Collecting for Integrated utilities

Payments

The quicker invoices are sent out, the sooner they are paid. That’s why the invoicing and collection processes in UMAX have been optimised for efficiency and effectiveness. UMAX uses various collection methods, including payment transfers, direct debit and e-payment. The software also manages communication with your bank.


UMAX comes equipped with efficient algorithms for matching payments. These algorithms make use of structured payment reference, invoice reference, customer number, bank account number and paid amount.


Dunning

The second tier of the cash collection process encompasses the deployment of dunning techniques until all outstanding invoices and interests are settled in full. These techniques range from credit management to payment plans and external debt recovery.


UMAX allows for a segmented approach to defaulters, based on criteria such as amount due, default interest rates, low versus normal or high risk, residential versus business use, etc. The software lets you select appropriate communication channels (e.g. phone calls, text messages, emails, letters, etc.) and helps you schedule dunning notifications, calls, and even personal visits.

 

 

Other UMAX processes for Integrated Utilities

Market

Acquiring new retail & B2B customers

Sell

Support all sales stages

Serve & Manage

Respond to customer requests

Bill

Forecast, simulate & invoice consumptions

Collect

Manage payments & amounts due

Connect

Link connections & network

Operate

Manage the network

Maintain

Service the network



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